About the client
Nestlé Food Kazakhstan is the Kazakh subsidiary of the Nestlé group, registered in 2004. Nestlé has been present in Kazakhstan since 1997; the company’s office is in Almaty.
Distribution runs through a nationwide partner network — and therefore through a constant flow of contracts, acts and invoices.
Challenges
- Closing documents with distributors and retail chains go on paper — settlements slow down.
- The global system does not support Kazakhstan’s digital signature or correspondence with Kazakh government bodies.
- Contracts are approved by email; versions diverge.
- Group requirements for traceability and document retention.
- HR processes for the office and the field team are run on paper.
Project history
The company runs on d8n: it buys no servers and maintains no system administration.
The local contour does not replace the group’s global ERP; it covers what the ERP cannot do: Kazakhstan’s digital signature, legally binding correspondence with Kazakh government bodies and external exchange with local counterparties. You cannot sign an act with a Kazakh distributor in SAP.
The order for FMCG is the reverse of an office rollout: first the external contour — contracts and closing documents with distributors, where the effect shows in settlement times; internal document flow and the HR block come second. The counterparty needs no system of its own: acts and e-invoices are signed via Doculite.
Standard configuration: document types are out of the box, and updates arrive with each platform release.
System scope
Results
- Local digital signature and correspondence with Kazakh government bodies are covered where a global ERP cannot do it by definition.
- A distributor needs no system of its own: acts and e-invoices are signed via Doculite.
Who it is for
Relevant to international companies with a local entity in Kazakhstan: FMCG, pharma, retail, industry. The sign is a strong global ERP that does not cover the Kazakh signature and exchange with government bodies. Where to start: take the document that most often delays settlements with a distributor and measure its cycle from shipment to signed act.
Questions and answers
Why a local document system when there is a global SAP?
A global ERP cannot handle Kazakhstan’s digital signature or correspondence with Kazakh government bodies; the local contour covers exactly that.
Does a distributor need to deploy a system to sign acts electronically?
No: the counterparty signs acts and e-invoices via Doculite with its own digital signature.
Where should an FMCG company start with electronic document flow?
Here the external contour went first — closing documents with distributors; the internal and HR block came second.
Security and legal validity
- Certified under ST RK ISO/IEC 15408-3-2017, assurance level EAL 4 (No. KZ.7500186.05.01.69209, valid until 26 May 2029); a digital signature has the force of a handwritten one under the Law of Kazakhstan “On Electronic Documents and Digital Signatures”.
- Rights in the system equal the employee’s rights; operations are recorded in the audit log. Legally binding correspondence with government bodies goes through the national e-document exchange, with no paper duplicates. Data is processed and stored in the Republic of Kazakhstan.
